How can we help you?

Once your order is shipped, you'll receive an email with a tracking number. Visit the tracking page or contact support with your order number for real-time updates on your shipment's location and estimated delivery date.

Orders can be modified or cancelled within 2 hours of placement if the item hasn't shipped yet. Contact our support team immediately with your order number to request changes. Once an order has shipped, it cannot be cancelled but you can return it within 30 days.

Delivery times vary based on your location and shipping method. Standard shipping typically takes 5–7 business days, while express shipping takes 1–3 business days. Remote areas may take longer.

Currently, we offer international shipping to select countries. During checkout, you'll see if your country is available for delivery. International orders may take 10–21 business days and may be subject to customs duties and import taxes.

If your order hasn't shipped yet, you can update your delivery address by contacting support within 2 hours of order placement. Once the package is in transit, address changes cannot be made.

If your package arrives damaged, report it within 7 days with photos. If your package is lost in transit, we'll investigate with the carrier and either resend your order or issue a full refund. Contact support with your tracking number for assistance.

We offer a 30-day return policy from the date of delivery. Items must be unused and in original condition with all packaging and accessories. Visit our Refunds & Returns page for the complete return process.

Refunds typically take 15–30 business days from the date we receive your return. This includes shipping time back to us, item inspection, and processing time. You'll receive email updates at each stage.

Original shipping costs are non-refundable for standard returns. However, return shipping is free for defective or damaged items. See our Refunds & Returns policy for details on refund amounts and exceptions.

We accept Visa, Mastercard, American Express, PayPal, and other digital payment methods. All transactions are processed securely using industry-standard encryption to protect your financial information.

Yes, we use SSL encryption and PCI DSS compliance to protect your payment data. We never store full credit card numbers and work with trusted payment processors. Your information is completely secure.

Payment declines can occur due to insufficient funds, incorrect card details, or fraud protection flags. Try updating your card information or contacting your bank. If problems persist, contact our support team.

Click the account icon in the top right corner and select "Create Account." Enter your email, create a password, and fill in your basic information. You'll receive a confirmation email to verify your account.

On the login page, click "Forgot Password?" and enter your email address. You'll receive a password reset link. Follow the instructions in the email to create a new password. The link expires after 24 hours for security.

Yes, you can request account deletion by contacting support@driveprox.com. We'll process your request within 30 days. Note that order history will be retained for legal and accounting purposes, but personal information will be deleted.

We use SSL/TLS encryption for data in transit and secure servers for data at rest. We implement strict access controls, regular security audits, and comply with data protection regulations. See our Privacy Policy for full details.

No, we do not sell your personal information to third parties without your explicit consent. We only share information with trusted service providers under strict confidentiality agreements.

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